Responsible Gaming

Our commitment as an operator

CosmoBet operates under licence OGL/2024/1798/1048 issued by the Curacao Gaming Control Board, and player protection sits at the centre of how the platform is run. Our staff receive periodic training on recognising problematic patterns and on responding to disclosures with discretion rather than sales pressure.

We do not send promotional material to accounts that have activated a self-exclusion or an active cooling-off period, and we exclude such accounts from bonus campaigns, reactivation emails and affiliate remarketing lists.

Accounts belonging to anyone under the legal minimum age are prohibited. We apply age verification during registration and may repeat those checks at any point; where a shortfall is confirmed, the account is closed and any winnings are voided while the original deposits are returned.

Tools available inside your CosmoBet account

Deposit caps can be configured on a daily, weekly or monthly basis. A reduction takes effect as soon as it is confirmed; a request to raise a cap is deliberately delayed so that the decision is never made in the heat of a session.

Session reminders display elapsed playing time on screen at intervals you choose. Reality checks of this kind are a simple but effective way to notice when a short visit has quietly turned into several hours.

Cooling-off suspends access for a fixed stretch — typically between one day and six weeks — after which the account reopens automatically. Self-exclusion is the firmer option, running from six months upwards, and it cannot be lifted early under any circumstances, including a written request from the account holder.

Withdrawals of a confirmed balance remain possible while restrictions are in force, so choosing to step away never means losing access to your own funds.

Recognising when play has shifted

Gambling has stopped being recreational when it begins to displace other things: missed appointments, unfinished work, declined invitations, or hours redirected from sleep. The shift is usually gradual, which is precisely what makes it hard to spot from the inside.

Financial signals deserve particular attention. Staking money set aside for rent, council tax or groceries, taking a credit advance to continue, or concealing statements from a partner are all indications that the activity has outgrown its budget.

Emotional signals matter just as much — irritability away from the games, a persistent conviction that a run of losses is owed back to you, or relief that only arrives when a session begins. If two or more of these feel familiar, pause and use the account tools before deciding what comes next.

Protecting others in your household

Shared devices are a common route for underage access. Log out fully rather than relying on a closed tab, avoid saving payment credentials in the browser, and keep account passwords out of family password managers that others can open.

Filtering software such as Gamban, GamBlock or BetBlocker can be installed across phones, tablets and computers to block gambling domains at device level. These operate independently of CosmoBet and remain effective even if you register elsewhere.

If you suspect a relative is gambling on your account or beyond their means, contact our support team. We can review the activity, apply restrictions, and point you towards services that support families rather than only the person playing.